Customer Experience Superheroes Podcast Artwork Image

Customer Experience Superheroes

Christopher Brooks

Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.
Episodes
Customer Experience Superheroes - Series 12 Episode 4 - Measuring Customer Experience - Prof Dr Phil KlausFebruary 09, 2024
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Customer Experience Superheroes - Series 12 Episode 3 - Goal Setting in CXManagement - Sophie Hedestad January 30, 2024
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Customer Experience Superheroes - Series 12 Episode 2 - CX Design - Ricardo Sultz GulkoNovember 02, 2023
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Customer Experience Superheroes - Series 12 Episode 1 - Do B2B Better - Jim TincherSeptember 14, 2023
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Customer Experience Superheroes - Series 11 Episode 4 - The Human Experience - John SillsJune 29, 2023
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Customer Experience Superheroes - Series 11 Episode 3 - Employee Engagement Drivers - Nicole KyleMay 24, 2023
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Customer Experience Superheroes - Series 11 Episode 2 - People before Profits - Annette FranzMay 03, 2023
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Customer Experience Superheroes - Series 11 Episode 1 - CX & Consumer Duty - James EdmondsApril 04, 2023
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Customer Experience Superheroes - Series 10 Episode 4 - Exploring the Customer-centric mindset - Piotr WojciechowskiFebruary 22, 2023
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Customer Experience Superheroes - Series 10 Episode 3 - Adam Alfia - Putting customer insights in the hands of operationsJanuary 27, 2023
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Customer Experience Superheroes - Series 10 Episode 2 - NLP connecting us to what mattersJanuary 06, 2023
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Customer Experience Superheroes - Series 10 Episode 1 - Customer Journey ManagementNovember 07, 2022
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Customer Experience Superheroes - Series 9 Episode 4 - CX4Good Special - Playing games to make a differenceOctober 06, 2022
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Customer Experience Superheroes - Series 9 Episode 3 - Customer Insight Led Product Innovation with Matt YoungMay 07, 2022
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Customer Experience Superheroes - Series 9 Episode 2 - Refugee Experience with Elena Rozanova April 16, 2022
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Customer Experience Superheroes - Series 9 Episode 1 - Winning on Purpose with Fred ReichheldMarch 13, 2022
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Customer Experience Superheroes - Series 8 Episode 4 - The start up's perfect CX mindset - Kelly MukhidaFebruary 09, 2022
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Customer Experience Superheroes - Series 8 Episode 3 - From Impressed to Obsessed with Jon PicoultDecember 31, 2021
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Customer Experience Superheroes - Series 8 Episode 2 - Charity Experience Masterclass with Ashley Jones November 26, 2021
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Customer Experience Superheroes - Series 8 Episode 1 - Humanised Customer Experience with expert Miles C. ThomasNovember 10, 2021
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Customer Experience Superheroes - Series 7 Episode 4 - Abundance v Scarcity mindset in CX with John D. HansonJuly 28, 2021
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Customer Experience Superheroes - Series 7 Episode 3 - Purpose and Quality in Retail Experience with expert Ian ScottJuly 19, 2021
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Customer Experience Superheroes - Series 7 Episode 2 - CX in the SME Community with Claire RadbourneApril 10, 2021
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Customer Experience Superheroes - Series 7 Episode 1 - Make People Matter with Victoria TaylorMarch 25, 2021
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Customer Experience Superheroes - Series 6 Episode 4 - Meet the CX goalkeeper, Gregorio UglioniMarch 07, 2021
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