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Customer Experience Superheroes
Presented by CX Influencer of the Year 2024, Christopher Brooks. The CX Superheroes podcast, with over 50 episodes brings you insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their strategies. Either they define best in class or are pushing the boundaries for the next generation of customer experience. From strategy to delivery, from SMEs to Enterprise customer centricity, all aspects of CX are covered and celebrated.
Customer Experience Superheroes
Customer Experience Superheroes - S16 E2 - CX Tech Demo Day
This episode of CX Superheroes comes directly from a live panel discussion at Lexden's CX Tech Demo Day. This was a day dedicated to sharing a variety of CX tech vendors to help inspire and educate CX professionals.
The conversation tackles an uncomfortable truth: becoming customer-centric is not a slogan — it is a transformation. One that reshapes decisions, structures, technology, and behaviours across the organisation.