Customer Experience Superheroes

Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.

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Customer Experience Superheroes

Customer Experience Superheroes - Series 6 Episode 3 - Public Service CX v Corporate CX with Gunjan Allen

February 07, 2021 • Christopher Brooks/ Gunjan Allen • Season 6 • Episode 3

In this episode of the Customer Experience Superheroes podcast series we catch up with Gunjan Allen, a recognised positive force on the world of customer experience. With a background in corporate and public sector improving the experience for customers and employees, Gunjan is well placed to offer her advice on the difference between these areas.

In conversation with host Christopher Brooks, global CX consultant and mentor, Gunjan discusses the criteria of successful leaders in CX, and the pair share personal examples where they've seen the impact of poor management on employees confidence.

Alongside her endeavours in customer centricity, Gunjan is a director for Women in Technlogy in Australia. Gunjan explains the importance of putting a spot light on this topic generally, but never more so now with a digital divide happening.

Clientship CX
Customer Experience world leading practitioners.

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