Customer Experience Superheroes
Presented by CX Influencer of the Year 2024, Christopher Brooks. The CX Superheroes podcast, with over 50 episodes brings you insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their strategies. Either they define best in class or are pushing the boundaries for the next generation of customer experience. From strategy to delivery, from SMEs to Enterprise customer centricity, all aspects of CX are covered and celebrated.
Customer Experience Superheroes
Customer Experience Superheroes - Series 2 Episode 2 - CX in a Crisis - Reflections from Christopher Brooks
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In this episode I showcase 10 organisational responses using customer/employee/community experience to make a difference in a crisis.
From Amazon to Louis Vuitton, from Netflix to Pret I detail various endeavours and explore the value of them and to who.
These are demonstrating the adaptable nature of strong CX programme management and will act as inspiration, as well as idea sets to all.
My name is Christopher Brooks, a practicing global CX consultant and mentor with over 15 years CX transformation programme experience behind me.