Customer Experience Superheroes
Presented by CX Influencer of the Year 2024, Christopher Brooks. The CX Superheroes podcast, with over 50 episodes brings you insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their strategies. Either they define best in class or are pushing the boundaries for the next generation of customer experience. From strategy to delivery, from SMEs to Enterprise customer centricity, all aspects of CX are covered and celebrated.
Customer Experience Superheroes
Customer Experience Superheroes - Series 8 Episode 1 - Humanised Customer Experience with expert Miles C. Thomas
The Customer Experience Superheroes podcast is back for series 8. So we are delighted to kick the series off with someone who those in the know of CX, know as an expert in customer service; Miles C. Thomas. As someone who has an enviable career in leading customer service functions, Miles shares his views with host, Christopher Brooks, on the importance of human experience in business today.
Miles explains the secret of the untapped value customer service agents can bring to accelerate change and improvements on behalf of customers. Also up for discussion is how customers expectations have changed since the pandemic leading to the acceleration of 'CX for Good'.
Miles is co-author of the latest Customer Experience Book 3, a series pulled together by Naeem Arif. To connect with Miles on LinkedIn click https://www.linkedin.com/in/milesct/.